I resolved this problem by registering for Amazon Music on my laptop through the main Amazon web page. Although I had been an Amazon Prime member for a number of years I had never used Amazon Music. Any ideas gratefully had exactly the same problem with Amazon Music. I have rebooted the puck, my router, and I have run an app refresh. I can see my Stream on the registered devices list on Amazon, but my Stream does not appear to be linking. When I reach the sign in stage, I've entered the given code on amazon/mytv, I get a successful registration message on Amazon but my Stream device does not then refresh, it just sits on the sign in page. I've set up my Sky Stream puck successfully for live TV and various apps with the exception of Prime Video. Any ideas gratefully received!Įnter code displayed make sure you type it in lower case on your keyboard on your device as it will automatically type in I have tried to search this problem in other discussions so apologies if I've missed an answer somewhere. Scroll right to Your Devices and press Register New DeviceĮnter code displayed make sure you type it in lower case on your keyboard on your device as it will automatically type in I have tried to search this problem in other discussions so apologies if I've missed an answer somewhere. To cut a long story short I factory reset my Stream so had to log into all my apps apart from Prime as it was quicker to watch via my smart tv but after seeing your post there is an easier way to activate Prime on Stream.Īt the home screen select Video this takes you to Prime Video Hi had this issue when setting up my Stream 2nd May 2023. I have tried to search this problem in other discussions so apologies if I've missed an answer somewhere.
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